With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.Follow the steps below to do a printer power drain: Now, I would suggest performing a printer power drain followed by a full factory reset on the printer. That would have been my first suggestion too Appreciate your efforts in updating the printer firmware. I understand that are getting white screen your printer screen. Thanks for joining the HP Support Forums! I would glad to be of your assistance To show appreciation for my help, please click the " Thumbs Up Icon" below! Please click " Accepted Solution" on the post that solves your issue to help others find the solution. If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I'd suggest you contact the HP phone support for further assistance or for service options. Hello, looks like the display has failed on your machine.
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